PRAIRIE VIEW A&M UNIVERSITY exists to attract, retain, educate, and graduate society ready students, our primary customers, and is proud and eager to fulfill this commitment in our “Compact with Texans.” The University also expects to be recognized for its achievements in customer satisfaction by delivering products and/or services using the highest degree of ethical behavior including, but not limited to honesty, integrity, accuracy, courtesy and timeliness. These standards will be attained through a workplace environment that promotes employee teamwork, accountability, quality, and dedication.
Prairie View A&M University, founded in 1876, is one of the three state universities designated by the Constitution of Texas, as “a university of the first class.” It is also a “Land Grant University” by federal designation dedicated to “Teaching, Service and Research.” To achieve its state and federal mandates, Prairie View A&M University must maintain standards of excellence by responding to concerns and complaints from our students, faculty, staff, and community. If you have a concern, please see the Student Complaints and Appeals website, or contact one of the University Vice Presidents listed below.
The University’s Vice Presidents and their management areas are as follows:
- Provost and Senior Vice-President of Academic Affairs or official designee (936) 261-2175 is the contact concerning deans, departments, the library, academic programs, institutional research and effectiveness, and student success programs.
- Vice-President of Enrollment Management and Institutional SACSCOC Accreditation Liaison or official designee (936) 261-2173 is the contact concerning Undergraduate and Graduate Admissions, Outreach and K-12 Partnerships, and Enrollment Services to include Student Recruitment, Financial Aid and Scholarships, and the Registrar’s Office.
- Vice-President of Student Affairs or official designee (936) 261-2130 is the contact concerning alumni relations, media/public relations, governmental affairs, multicultural affairs, student affairs/activities, student conduct-(hearings/appeals), on-campus chapel, career services & outreach, disability services, intramurals, housing, and service-learning and continuing education.
- Senior Vice-President of Business Affairs and Chief Financial Officer or official designee (936) 261-2150 is the contact concerning fiscal operations to include: contracts, accounts payable, accounts receivable, payroll, student center operations, campus mail, the university retail center, the bookstore, and campus dining, the physical plant to include buildings, grounds, maintenance, and other facilities, computer operations and computer labs.
- Vice-President of Research & Innovation or official designee (936) 261-1587 is the contact concerning gifts, grants, research and, collaborations and partnerships with external partners.
Most complaints or concerns will receive a response within 15 days. Please contact the Office of Compliance at (936) 261-2144 or via email at universitycompliance@pvamu.edu if you do not receive a timely response from one of the units listed above.
Prairie View A&M University’s Policies and Operating Procedures require that all information collected, assembled, or maintained by or for the University, under a law or ordinance or in or in connection with the transaction of official business of the University, is public information and thus subject to public information requests. Requested information should comply with statutes, rules and procedures of the University. It is general procedure, throughout the University, to respond to all customer requests/services and/or complaints in a reasonable and timely manner.
Prairie View A&M University pledges, to all Texans, to practice standards of excellence and to continuously improve in its delivery of services to its customers.