Administrators and Staff Summit

Friday, August 17th, 2018

Willie A. Tempton Memorial Student Center Opal Johnson Smith Auditorium


Administrators and Staff Training & Development Opportunities

Thursday, August 16th, 2018

The following training and professional development opportunities will be available for all administrators and staff members. Please proceed to register for a session below.

Morning Sessions will take place between 9:00 a.m. – 11:00 a.m.

Afternoon Sessions will take place between 1:00 p.m. – 3:00 p.m.

Details on each session are listed below.

OPENING ACTIVITIES

Presiding: LaDonna Harris
Vice President Staff Advisory Council

7:45 a.m. – 8:25 a.m.
Continental Breakfast and Registration ~ MSC Retail Foyer ( “Chick-fil-A Area”)
Compliments of Sodexo

8:30 a.m. – 8:35 a.m.
Invocation ~ Charles H. Lewter, IV
Dean, Johnson-Phillip All Faiths Chapel

8:35 a.m. – 8:40 a.m.
Posting of the Colors ~ NROTC and AROTC

8:40 a.m. – 8:45 a.m.
National Anthem ~ Carolyn Williams,
Associate Executive Director for Extension

8:45 a.m. – 8:55 a.m.
Conference Overview ~ LaDonna Harris
Vice President, Staff Advisory Council

9:00 a.m. – 9:05 a.m.
Greetings from the Executive Administration ~ Yolanda Bevill
Special Assistant to the President

9:05 a.m. – 9:10 a.m.
Greetings from the Staff Advisory Council ~ Chandra Adams
President, Staff Advisory Council

9:10 a.m. – 9:20 a.m.
Greetings from the Administrators Advisory Council ~ Steve Ransom
Council Member, Administrators Advisory Council


STUDENT PANEL

Presiding: James A. Wilson, Jr.
Associate Provost for Academic Affairs

9:20 a.m. – 10:00 a.m.
Customer Service: Listening To The Voices of PVAMU Students
Student Moderator: Princess Ojuolape
Executive Vice President of SGA

Student Panel:
Cierra Thomas Dillian Davis
Antonio Terrell Jakerria Hughes
Georgia Jackson Christian Farley

10:00a.m. – 10:15 a.m.
Questions and Comments ~

10:15 a.m. – 10:25 a.m.
Break


ELEVATING CUSTOMER SERVICE

Presiding: Anitra Addison
Assistant Vice President for Auxiliary Services

10:25 a.m. – 10:30 a.m.
Introduction of Keynote Speaker ~ Anitra Addison
Assistant Vice President, Auxiliary Services

10:30a.m. – 11:15 a.m.
Keynote Address ~ Heath Boice-Pardee
Associate Vice President for Student Affairs, Rochester Institute of Technology
Author: Elevating Customer Service in Higher Education: A Practical Guide

11:15 a.m. – 11:30 a.m.
Questions and Comments

Download Presentation


UNIVERSITY UPDATES

Presiding: Michael L. McFrazier
Vice President for Administration

11:30 a.m. – 12:20 p.m.
University Updates
Office of Development
SACSCOC Reaffirmation
Office of Compliance
Office of Human Resources
University Police Department
Office of Information Technology
Office of Student Affairs
Athletics Department

12:20 p.m. – 12:30 p.m.
Announcements and Closing Remarks


PICNIC WITH A PURPOSE

Location: Recreation Center

1:00 p.m. – 3:00 p.m.

Download Full Program

Keynote Speaker: Heath Boice-PardeeHeath Boice Pardee

Associate Vice President for Student Affairs
Rochester Institute of Technology

Dr. Heath Boice-Pardee has worked as an administrator in higher education for nearly twenty-five years in a variety of administrative and teaching roles. Heath is currently the Associate Vice President for Student Affairs, and has served as Interim Senior Vice President for Student Affairs, at Rochester Institute of Technology in Rochester, NY. Additionally, he is an Instructor in the College of Engineering Technology at RIT and has developed a higher education administration Master’s concentration focusing on service leadership, customer service, and the student experience. This is a one of a kind program in the world.

Additionally, Heath holds an appointment as an associate faculty member with the School for Advanced Studies at the University of Phoenix and was chosen as one of three faculty members to serve on an academic program council to develop a PhD in higher education program. Most recently, Heath has been awarded a prestigious research fellowship from the Center for Leadership Studies and Educational Research on the topic, Identifying Value in Higher Education: A Practitioner’s Perspective.

This year, Heath has co-authored a book, “Elevating Customer Service in Higher Education:  A Practical Guide,” published by Academic Impressions.

Training Sessions


 

BANNER 9 Navigation

Participants will gain knowledge on navigation and general features of Banner.
Location:  J. B. Coleman Library – Room 108

Degree Works Basics

Participants will gain knowledge on navigation and general features of Degree Works.
Location: J. B. Coleman Library – Room 108

Employee Discipline

Participants will gain knowledge on policy, procedures and best practices
related to employee discipline. This session is for new supervisors only.
Location: – Harrington Science Building Room 101

Fire and Lab Safety & Golf Cart Training

Participants will be trained on general fire and lab safety, to include proper use of fire extinguisher. Additionally, golf cart training, which is required to operate a golf cart or utility vehicle on campus will be provided.
Location: Julius W. Becton, Jr. Auditorium

General Maintenance, Project Initiation, eBuilder

Participants will gain knowledge on entering and looking up work orders; identifying status updates; executing space request forms; understanding the funding and approval process; and learning project and document searches in eBuilder.
Location:  E. E. O’Banion New Science Building – Room A101

Information Security

Participants will gain knowledge of information security awareness.
Location: E. E. O’Banion New Science Building – Room 103

IT Services

An overview of IT services (WebEx, DocuSign, & Spirion) will be provided.
Location: – E.E. O’Banion New Science 103
ResourcesPVAMU Intranet Presentation

Overview of (New) University Call Center – Switchboard Operations

An Overview of the (New) University Call Center – Switchboard Operations will be provided, as well as, staff introductions.

Location: – Harrington Science Building Room 121

Purchasing and PantherBuy

Participants will gain knowledge of state and university purchasing guidelines and procedures. Additionally, they will learn how to submit requests and navigate through PantherBuy.
Location: E. E. O’Banion New Science Building – Room A103
Resources: Presentation Slides

PV Pawlink – Space Management & Resource Tool

Participants will gain knowledge of the PVPaw Link tool and resources.
Location: School of Architecture Auditorium
Resources: PVPaw Link 101 Workshop

Standards of Conduct Training

Participants will gain knowledge on employee discipline, evaluation, hiring, and investigations.
Location: Julius W. Becton, Jr. Auditorium

Title IX & Clery

Participants will gain knowledge on Title IX & Clery.
Location: E.E. O’Banion New Science Building – Room A103

Traveling with Concur

Participants will gain knowledge of state and university travel guidelines and procedures. Moreover, they will learn how to process travel requests and expense reports in Concur.
Location: E.E. O’Banion New Science Building – Room A101
Resources: PVAMU Travel Training August 2018

Whirlwind Tour of Applications

Participants will gain knowledge about other Applications used on campus and their functions.
Location: J. B. Coleman Library – Room 108