Administrators and Staff Summit
Friday, August 17th, 2018
Willie A. Tempton Memorial Student Center Opal Johnson Smith Auditorium
Administrators and Staff Training & Development Opportunities
Thursday, August 16th, 2018
The following training and professional development opportunities will be available for all administrators and staff members. Please proceed to register for a session below.
Morning Sessions will take place between 9:00 a.m. – 11:00 a.m.
Afternoon Sessions will take place between 1:00 p.m. – 3:00 p.m.
Details on each session are listed below.
OPENING ACTIVITIES
Presiding: LaDonna Harris
Vice President Staff Advisory Council
7:45 a.m. ā 8:25 a.m.
Continental Breakfast and Registration ~ MSC Retail Foyer ( āChick-fil-A Areaā)
Compliments of Sodexo
8:30 a.m. ā 8:35 a.m.
Invocation ~ Charles H. Lewter, IV
Dean, Johnson-Phillip All Faiths Chapel
8:35 a.m. ā 8:40 a.m.
Posting of the Colors ~ NROTC and AROTC
8:40 a.m. ā 8:45 a.m.
National Anthem ~ Carolyn Williams,
Associate Executive Director for Extension
8:45 a.m. ā 8:55 a.m.
Conference Overview ~Ā LaDonna Harris
Vice President, Staff Advisory Council
9:00 a.m. ā 9:05 a.m.
Greetings from the Executive Administration ~ Yolanda Bevill
Special Assistant to the President
9:05 a.m. ā 9:10 a.m.
Greetings from the Staff Advisory Council ~ Chandra Adams
President, Staff Advisory Council
9:10 a.m. ā 9:20 a.m.
Greetings from the Administrators Advisory Council ~Ā Steve Ransom
Council Member, Administrators Advisory Council
STUDENT PANEL
Presiding: James A. Wilson, Jr.
Associate Provost for Academic Affairs
9:20 a.m. ā 10:00 a.m.
Customer Service: Listening To The Voices of PVAMU Students
Student Moderator: Princess Ojuolape
Executive Vice President of SGA
Student Panel:
Cierra Thomas Dillian Davis
Antonio Terrell Jakerria Hughes
Georgia Jackson Christian Farley
10:00a.m. ā 10:15 a.m.
Questions and Comments ~
10:15 a.m. ā 10:25 a.m.
Break
ELEVATING CUSTOMER SERVICE
Presiding: Anitra Addison
Assistant Vice President for Auxiliary Services
10:25 a.m. ā 10:30 a.m.
Introduction of Keynote Speaker ~ Anitra Addison
Assistant Vice President, Auxiliary Services
10:30a.m. ā 11:15 a.m.
Keynote Address ~Ā Heath Boice-Pardee
Associate Vice President for Student Affairs, Rochester Institute of Technology
Author: Elevating Customer Service in Higher Education: A Practical Guide
11:15 a.m. ā 11:30 a.m.
Questions and Comments
UNIVERSITY UPDATES
Presiding: Michael L. McFrazier
Vice President for Administration
11:30 a.m. ā 12:20 p.m.
University Updates
Office of Development
SACSCOC Reaffirmation
Office of Compliance
Office of Human Resources
University Police Department
Office of Information Technology
Office of Student Affairs
Athletics Department
12:20 p.m. ā 12:30 p.m.
Announcements and Closing Remarks
PICNIC WITH A PURPOSE
Location: Recreation Center
1:00 p.m. ā 3:00 p.m.
Keynote Speaker: Heath Boice-Pardee
Associate Vice President for Student Affairs
Rochester Institute of Technology
Dr. Heath Boice-Pardee has worked as an administrator in higher education for nearly twenty-five years in a variety of administrative and teaching roles. Heath is currently the Associate Vice President for Student Affairs, and has served as Interim Senior Vice President for Student Affairs, at Rochester Institute of Technology in Rochester, NY. Additionally, he is an Instructor in the College of Engineering Technology at RIT and has developed a higher education administration Master’s concentration focusing on service leadership, customer service, and the student experience. This is a one of a kind program in the world.
Additionally, Heath holds an appointment as an associate faculty member with the School for Advanced Studies at the University of Phoenix and was chosen as one of three faculty members to serve on an academic program council to develop a PhD in higher education program. Most recently, Heath has been awarded a prestigious research fellowship from the Center for Leadership Studies and Educational Research on the topic, Identifying Value in Higher Education: A Practitioner’s Perspective.
This year, Heath has co-authored a book, “Elevating Customer Service in Higher Education:Ā A Practical Guide,” published by Academic Impressions.
Training Sessions
BANNER 9 Navigation
Participants will gain knowledge on navigation and general features of Banner.
Location:Ā J. B. Coleman Library – Room 108
Degree Works Basics
Participants will gain knowledge on navigation and general features of Degree Works.
Location:Ā J. B. Coleman Library – Room 108
Employee Discipline
Participants will gain knowledge on policy, procedures and best practices
related to employee discipline. This session is for new supervisors only.
Location: – Harrington Science Building Room 101
Fire and Lab Safety & Golf Cart Training
Participants will be trained on general fire and lab safety, to include proper use of fire extinguisher. Additionally, golf cart training, which is required to operate a golf cart or utility vehicle on campus will be provided.
Location:Ā Julius W. Becton, Jr. Auditorium
General Maintenance, Project Initiation, eBuilder
Participants will gain knowledge on entering and looking up work orders; identifying status updates; executing space request forms; understanding the funding and approval process; and learning project and document searches in eBuilder.
Location:Ā Ā E. E. O’Banion New Science Building – Room A101
Information Security
Participants will gain knowledge of information security awareness.
Location:Ā E. E. O’Banion New Science Building – Room 103
IT Services
An overview of IT services (WebEx, DocuSign, & Spirion) will be provided.
Location:Ā – E.E. O’Banion New Science 103
Resources:Ā PVAMU Intranet Presentation
Overview of (New) University Call Center – Switchboard Operations
An Overview of the (New) University Call Center – Switchboard Operations will be provided, as well as, staff introductions.
Location: – Harrington Science Building Room 121
Purchasing and PantherBuy
Participants will gain knowledge of state and university purchasing guidelines and procedures. Additionally, they will learn how to submit requests and navigate through PantherBuy.
Location:Ā E. E. O’Banion New Science Building – Room A103
Resources: Presentation Slides
PV Pawlink – Space Management & Resource Tool
Participants will gain knowledge of the PVPaw Link tool and resources.
Location:Ā School of Architecture Auditorium
Resources:Ā PVPaw Link 101 Workshop
Standards of Conduct Training
Participants will gain knowledge on employee discipline, evaluation, hiring, and investigations.
Location:Ā Julius W. Becton, Jr. Auditorium
Title IX & Clery
Participants will gain knowledge on Title IX & Clery.
Location:Ā E.E. O’Banion New Science Building – Room A103
Traveling with Concur
Participants will gain knowledge of state and university travel guidelines and procedures. Moreover, they will learn how to process travel requests and expense reports in Concur.
Location:Ā E.E. O’Banion New Science Building – Room A101
Resources: PVAMU Travel Training August 2018
Whirlwind Tour of Applications
Participants will gain knowledge about other Applications used on campus and their functions.
Location:Ā J. B. Coleman Library – Room 108