Quality Control Survey for SSC

This survey instrument is being used to assess the quality of services provided by SSC Service Solutions (SSC), Prairie View A&M University’s outsourced facility services contractor. The results of this survey will be used as an evaluative tool with SSC as we work collaboratively with them to provide efficient and effective services.
Name
First Last

Optional
Email

Optional
Phone
Optional
Location / Building*

Please tell us about your experience.*

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
The custodial staff take pride in my building/facility.
My building/facility is clean and presentable.
The custodial staff are well trained and supervised.
The custodial staff are professional.
The custodial staff are friendly and approachable.
The custodial staff respond to emergency issues in a timely manner and provide appropriate follow up after the event.
The custodial staff ensure that non-routine work is communicated to the department in a timely manner.
Overall, I am satisfied with the level of services provided by the Custodial staff.

Please tell us about your experience.*

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
The grounds maintenance staff take pride in the appearance of the exterior grounds.
The exterior grounds are well maintained and presentable.
The grounds maintenance staff are well trained and supervised.
My interactions with the grounds maintenance staff are pleasant and professional.
Overall, I am satisfied with the level of services provided by the grounds maintenance staff.

Please tell us about your experience.*

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
The building maintenance staff are timely in their response to standard routine issues in my building/facility.
I see building maintenance staff perform routine preventative maintenance in my building/facility.
My interactions with the building maintenance staff are pleasant and professional.
Special work order requests are quoted and processed in a timely manner.
Project timelines for special work order requests are discussed in advance and are followed as closely as possible with minimal deviation.
Overall, I am satisfied with the level of services provided by the building maintenance staff.

Please tell us about your experience*

	Strongly disagree	Disagree	Neutral	Agree	Strongly Agree
To the extent possible, the utilities staff take pride in making sure that buildings are at the appropriate temperature.
Utilities staff are responsive to my needs.
Overall, I am satisfied with the level of services provided by the utilities staff.

Please tell us about your experience.*

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
My interactions with the administrative staff are pleasant and professional.
The administrative staff are responsive to my needs.
The administrative staff seem to care about my concerns.
Overall, I am satisfied with the level of services provided by the administrative staff.

General Observations / Feedback
A. Thinking back over the last month, what was one particular service that SSC performed well? (Please be specific)
B. Who rendered the service(s)? Name:
First Last
C. Thinking back over the last month, what situation did you encounter where SSC could have performed better? (Please be specific)
D. May we follow up with you to obtain more information if needed?
- Yes
- No
E. If you would like to share any additional comments or experiences about SSC, please enter them below.

Custodial Services