FAQs: Financial Aid Document Upload Process

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What are the electronic criteria to upload documents?

The documents must be in .PDF format only, and the file size limit is 25MB per PDF. Documents comprised of multiple pages should be combined into a single PDF file first, and then uploaded. For example, if your tax transcript consists of 6 pages, please scan all 6 of those pages and save it as one PDF file that you can upload for your tax transcript Unsatisfied Requirement. The orientation of the text should match the orientation of the document file (i.e., portrait/landscape).

If you are uploading a verification worksheet form, please ensure that the form is completed in dark ink and is clearly scanned.

Once uploaded, the documents cannot be edited by the applicant. Ensure that you are submitting the correct documents for the specified Unsatisfied Requirement.

If you do not have access to a scanner, you may use services on campus.

 

Can I include multiple scanned pages within each PDF?

If the documents are in the same group and are comprised of multiple pages, they should be combined into a single PDF file first, and then be uploaded to the appropriate Unsatisfied Requirement item. However, if the multiple scanned pages are applicable to multiple Unsatisfied Requirement items, you must separate them so that only the correct documents are being uploaded into the appropriate Unsatisfied Requirement item. For example, if you are combining your parents’ tax transcript and your tax transcript into one document and uploading it into the Parent Tax Transcript Unsatisfied Requirement item only, this will leave the student tax Unsatisfied Requirement item incomplete. The proper way to address this is to have one PDF file for the parent tax document and another separate PDF file for the student tax documents.

 

What if I accidentally submitted the wrong document? Can I submit another version?

All versions of the forms submitted are stored in our imaging service. However, if you want to be able to upload another PDF for the same Unsatisfied Requirement item, you must contact our office so that a representative can update your Unsatisfied Requirement item to “Incomplete” status. If your Unsatisfied Requirement is currently in “Pending” status, you are not able to upload any PDF documents for that item.

 

How long will my documents take to be processed after I upload them?

The processing time for uploaded verification documents can take 3 – 4 weeks and maybe even longer during peak times throughout the year. These peak times consist of July, August, and September.

 

May I use my cell phone application to scan documents and save them as a  .PDF?

We recommend that students use the most secure and accessible method to scan documents that may contain sensitive information. If the PDF file meets the electronic criteria as listed above, you may use any method to scan the document.  The Office of Student Financial Aid and Scholarships does not have a list of recommended smartphone apps for document scanning.

 

 

The Office of Student Financial Aid and Scholarships would like to thank you for choosing Prairie View A&M University. We appreciate your patience as we move toward providing a more efficient, faster and eco-friendly process to satisfy your financial aid needs.

 Always remember to periodically log into PV Place to check the status of your financial aid.