Training

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The Center for Information Technology Excellence (CITE) works diligently to provide an array of trainings to our university faculty, staff and students year-round. In efforts to keep our university safe and knowledgeable of all tools and resources available please request or register for a training. We also have training resources available at your own convenience.

CITE now provides a simple guide to choosing the right tool for your task and project. To help fulfill our mission in conjunction with your needs, use this guide to search for tools based on your business need(s).

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Once you’ve identified the tool, service, or resource you want to learn more about, please submit a request for an individual or group training. If you need any assistance with a request. Please contact techtraining@pvamu.edu.

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To keep our campus knowledgeable and up to date on tools and resources available for job and task efficiency, we are providing how-to-guides, quick reference guides, videos, etc. for review at your own time.

Please note, information will be updated on a continual basis, so check back often to see what new tools, resources and services we offer.

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Microsoft Office 365 Tools

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OneDrive
Safely store and share data
OneDrive Quick Reference Guide

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Lists
Track information and organize work
Lists Quickstart Guide

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Outlook
Send and receive email messages
Outlook 2021 Basic Quick Reference Guide

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Teams
Messaging app for your organization workspace
Teams Quick Reference Guide

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SharePoint
Browser-based collaboration and document management platform
SharePoint 2016 Quick Reference Guide

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Word
Create simple and complex documents.
Word 2021 Basic Quick Reference Guide

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PowerPoint
Create dynamic and informative presentations
PowerPoint 2021 Basic Quick Reference Guide

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Excel
Format, organize and calculate data in a spreadsheet.
Excel 2021 Basic Quick Reference Guide

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Cybersecurity Awareness

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Security awareness training is a formal process for educating employees and third-party stakeholders, like contractors and business partners, on how to protect an organization’s computer systems, along with its data, people and other assets, from internet-based threats or criminals.
Cyber Security Quick Reference Guide

Web Management (WordPress)

Website management is the collection of processes used to ensure your website is professional, up-to-date, and functioning as intended
WordPressUser Guide

Banner

Banner maintains student, faculty, course, alumni, financial, financial aid and personnel data.
Banner 9 Navigation And Refresher
Banner Useful Forms Guide

Web Conferencing Tools

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Zoom
Zoom helps consolidate communications, connect people, and collaborate better together.
Zoom Quick Reference Guide

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Teams
Messaging app for your organization workspace
Teams Quick Reference Guide

Project Management

Lists
Microsoft Lists is a Microsoft 365 application that helps you track information and organize your work.
Lists Quick Reference Guide

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CITE Project Management
Prairie View A&M University Center for Information Technology Excellence (CITE) established the Project Management Methodology to meet the needs of the university related to the information resource projects
Click here to learn more about CITE Project Management Framework

Safety Applications

RAVE Guardian
Rave Guardian has a feature that allows you to request one or more of your Guardians to virtually walk with you on or off campus. It’s like having an emergency blue light system and a trusted friend with you at all times.
Click here to learn more and download the app

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Rave Alert
To keep the PVAMU campus communities informed in the event of an emergency, the University has established the Panther Alert System.
Click here to learn more about the Panther Alert System

CITE Tools & Resources

Helpdesk Navigation
Submit a ticket and review requests through our Helpdesk portal
How to Submit a Helpdesk Ticket
How to View Helpdesk Ticket Requests
Click here to submit a ticket

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Phone & Fax
Access your voicemail online and change your pin code. Navigate the XMedius fax services to send faxes online.
Cisco Jabber Quick Reference Guide 10.22.20 1
All About Your Phone & Fax Quick Reference Guide

Classroom Technology
Learn all about classroom audio visual equipment, and how it works with web conferencing tools to stream your class live while teaching in a classroom.
Classroom AV Instructional Guide 9.1.20

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Panther Virtual Desktop
The Panther Virtual Desktop is used to make applications that have traditionally only been available in department computer labs available anywhere at any time with an Internet connection using any compatible device – PC, Mac, iOS, or Android
Click here to learn more about the Panther Virtual Desktop

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