Helpdesk & Support Services
Provide technical support and manage incoming incident and service requests.
Email: servicedesk@pvamu.edu
Phone: (936) 261-2525
Website: www.pvamu.edu/helpdesk
ERP Services
Provide assistance with Ellucian Banner, Argos, PV Place, Panther Tracks, Degree Works, Laserfiche, Dynamic Forms and other digital applications.
Email: ERPservices@pvamu.edu
Website: www.pvamu.edu/cite/digital-applications-solutions/
Network
Provides assistance with the PVAMU Wired and Wireless Network.
Email: network_admin@pvamu.edu
Phone: (936) 261-2525
Website: www.pvamu.edu/wirelessnetwork
Information Security
Provides users and system administrators with the tools and information they need to secure their systems and assistance with suspicious email links and attachments, or unusual pop-ups and activity on your computer.
Email: informationsecurity@pvamu.edu
Phone: (936) 261-9374
Website: www.pvamu.edu/cite/informationsecurity/
Server
Provides assistance creating a server, Sharepoint – sites and access, OneDrive – groups, access, and data recovery, File Share – files recovery, enterprise app for Azure SSO, Exchange – shared mailboxes and calendar, mail recovery, display name changes, and needing a server created.
Email: server_admin@pvamu.edu
CITE Training
Provides training for CITE resource tools.
Email: techtraining@pvamu.edu
Website: www.pvamu.edu/cite/training/
Audio Visual
Provides assistance with classroom, conference room, and digital signage technology.
Email: avsupport@pvamu.edu
Phone: (936) 261-9379
Project Management
Serves as a guide in project selection, planning work, providing oversight, and reporting to executives related to information resource projects.
Email: pmo@pvamu.edu
Phone: (936) 261-9360
Website: www.pvamu.edu/itgc/project-management/