Procard FAQs

Q: When are the monthly expense reports due to the Travel and Expense Services Office?
A: Monthly expense reports are due by the 10th of each month. If you have any grant accounts use on the report a copy of the expense report must be turn into OSP by the 10th as well.

Q: What should I do if I lose my Procard?
A: Report lost or stolen card immediately to Citibank @ 1.800.248.4553. Also please contact the Travel and Expense Services Office at 936-261-1936 or 936-261-1736 as soon as possible.

Q: What vendors will accept the Procard?
A: The Pro Card can be used virtually everywhere. Vendors that are on the state hold list cannot be used as valid vendors for Pro Card transactions.

Q: If I transfer to a different department can I keep my Pro Card?
A: When transferring to a different department you must turn in your card. A new card will be issued to you in the new department. This is part of the clearing process through Human Resources.

Q: What are my spending limits with the Pro Card?
A: The single transaction limit for the university is $2000.00. Card cycle limits are set based on the cardholder's department budget.

Q: What types of purchases can I make with the Pro Card?
A: The Pro Card is design to make all purchase $2000.00 and under, unless it is a sole source purchase. Please refer to the acceptable and unacceptable purchase list located under Helpful Information.

Q: What do I do if I am charged State of Texas sales tax on a Pro Card transaction?
A: If you are charged State of Texas sales tax on any transaction with the Pro Card, please ask the vendor refund the sales tax back to your card. If the tax is not refunded back to the card, then the card holder must then reimburse the tax back to the appropriate account and object code. As a State of Texas state agency, we are tax-exempt.

Q: How can I increase my Pro Card spending limits?
A: To increase a cardholders monthly limit or single transaction limit, an email from the Delegated Authority of the account used  must be sent to the Pro Card Specialist stating the actual increase, account number used, and reason for the increase.

Q: What are acceptable receipts for Pro Card purchases?
A: All receipts must be original detailed (itemized) receipts. For internet order a print out of the itemized receipt is acceptable.