Customer Satisfaction Survey

  • Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
    The customer service was courteous and professional.
    The online Data Request Form was easy to use to submit a request for data. (Leave blank if form was not used.)
    I received my report or a response acknowledging receipt of my request within 24 hours of submission.
    The services I received were timely and efficient.
    The services I received were communicated in a clear and informative manner.
    The data received was presented in a manner that was easy to understand.
    The quality of the service/content provided met my needs.
    Access to institutional data on the department website provided answers to meet routine data needs.
    Overall, I was satisfied with the department's customer service (quality, efficiency, effectiveness).
    Overall, services provided by the department exceeded my expectations.