Information Technology Services supports all PVAMU faculty and staff desktop computers, peripherals (printers scanners etc.), University owned laptops, network infrastructure, Student Computer Centers and academic labs with the exception of Distance Learning and the College of Engineering. ITS does not support personal computers
All requests for these services should be in writing by submitting a SNOW helpdesk ticket or by calling 936-261-2525 and by opening a SNOW ticket. Non-critical questions, inquiries, and support requests will be prioritized accordingly.
|Service Level Agreements
||The level of service and response time you can expect from ITS|
|ITS Computer Service Center||Location, hours, and available services|
|Password Management Tool||Reset, change and unlock your PantherNetID password|
|PVAMU Mobile Net||Register mobile devices on the PV Mobile Network|
|Technology Recommendations||PC and Apple standard specifications for university purchases|
|SNOW Helpdesk||Submit a ticket to the Helpdesk|
|Wireless Network Access||Access PVAMU wireless, Clean Access Instructions, Antivirus|
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