Refunds

    1. Can I pick up my refund?
    2. How do I request a refund for the remaining balance on my student I.D. card that I did not use?
    3. How do I sign up for direct deposit?
    4. How do I update my address to receive my check?
    5. Why didn’t I receive a refund?
    6. Will I receive a refund for my meal plan and laundry fee if I am dropped or withdraw from classes this semester?
    7. How long does it take to process my refund?
    8. What is your refund process—how long will it take for me to receive my money?
    9. When will I receive my refund?


Can I pick up my refund?

No students cannot pick up a refund check. They must have it direct deposited into their bank account or have a paper check mailed to the mailing address in Panther Tracks.


How do I request a refund for the remaining balance on my student I.D. card that I did not use?

 

You will need to contact Auxiliary Services.

Location:  Memorial Student Center Room 107
P.O. Box 519 MS 1403
Prairie View, Texas 77446
Telephone:(936)261-1700
Fax: (936)261-1714
Auxiliary_Services@pvamu.edu


How do I sign up for direct deposit?

A student may receive a refund when a credit is remaining on their account after all tuition & fees, and room & board is paid for. A student may receive this refund in two ways: by direct deposit (PVPay Program) or paper check(mailed to the billing address on file).

The fastest and most convenient way a student can receive their refund is by using our PVPAY direct deposit Program. A student may sign up for direct deposit by visiting our web site at www.pvamu.edu/businessaffairs/pv-pay. If a student does not have a bank account, please check out the banks listed on the website that are willing to serve PVAMU students. SIGN UP NOW!

If a student does not sign up for direct deposit, the refund check will be mailed to the billing address on file. No Exceptions! Issuing of student refunds for Summer 2011 will begin on May 26, 2011, and Fall 2011 will begin August 24.


How do I update my address to receive my check?

First access Panther Tracks.

Accessing the Personal Information Menu

To access the Personal Information Menu, perform these steps:

 

Instructions

1. On the Main Menu, click Personal Information. The Personal Information Menu appears.

 

Viewing and Updating Addresses and Phones

To view Addresses and Phones, perform these steps:

 

Instructions

  1. On the Personal Information Menu, click View Addresses and Phones. The View Addresses and Phones page appears.

To update Addresses and Phones, perform these steps:

 

Instructions

    1. On the Addresses and Phones page, click the Update Addresses and Phones link at the bottom of the page.
    2. On the Update Addresses and Phones-Select Address page, click the Current link.
    3. On the Update Addresses and Phones-Update/Insert page, in the corresponding fields, enter the New Address and enter the New Telephone Number information.
    4. Click Submit. The Update Addresses and Phones-Select Address page appears, displaying the current information changes.

Why didn’t I receive a refund?

You didn’t receive a refund because your balance was greater zero. For information on your balance, please access your Panther Tracks account. Here, you can view your balance as well as if any financial aid has been applied to your account.


Will I receive a refund for my meal plan and laundry fee if I am dropped or withdraw from classes this semester?

On-campus students will be required to pay a prorated portion of the board and laundry charges if dropped from enrollment for non-payment of fees


How long does it take to process my refund?

Student refunds are reviewed every Monday at 8am.  These refunds will be reviewed for over award issues, other charges, etc. The net refunds will be issued a full 4 business days later –Friday.  “Issued” means check will be put into the mail or the direct deposit will be processed by PVAMU’s bank.   Mail time is 5-7 business days; direct deposit is 2-3 business days.


What is your refund process—how long will it take for me to receive my money?

 

First Refund for Spring 2011:

If your PANTHERTRACKS account has a credit balance on the morning of January 12, 2011 (8:00 a.m.) your refunds will be disbursed from Treasury Services on Friday, January 21, 2011.

Students signed up for Direct Deposit:

If your bank information is correct and current in PANTHERTRACKS you should receive your refund in your bank account within 2 to 3 business days.  So look for your deposit in your bank account January 25-26, 2011 for Spring 2011.

(Please note any direct deposits returned because of incorrect bank information will be mailed as a check to the address you have listed in PANTHERTRACKS)

Students not signed up for Direct Deposit:

Your check will be mailed to the billing address that you have entered on PANTHERTRACKS. You should receive it in the mail within 5 to 7 business days. So look for your check in your mail box around January 28 or later for Spring 2011 .

The fastest and safest way to receive your refund is by direct deposit.  To sign up for direct deposit, please log on to PANTHERTRACKS and select Direct Deposit Info for Student Refunds.

For more information on Direct Deposit:
PV PAY

PLEASE UPDATE BANKING INFORMATION AND MAILING ADDRESSES IN PANTHERTRACKS AT LEAST 3 DAYS PRIOR TO REFUND BEING DISBURSED!

Normal Student Refund Process for the Remaining Semester:

Student refunds are reviewed every Monday at 8am.  These refunds will be reviewed for over award issues, other charges, etc. The net refunds will be issued a full 4 business days later –Friday.  “Issued” means check will be put into the mail or the direct deposit will be processed by PVAMU’s bank.   Mail time is 5-7 business days; direct deposit is 2-3 business days.

Student Refunds for 1st Semester Freshmen:

First time freshmen may have a delay in receiving their refund due to the required 30 day delay for loan processing for 1st time students. If a first time freshman is only receiving federal loans as payment for their student tuition, fees, and charges and is expecting a refund after all tuition & fees, meals, housing, etc. are paid, you should expect your refund to be issued after February 18, 2011.  If you need to purchase books prior to the refund, please go to BOOKVOUCHER (link to website http://www.pvamu.edu/pages/4754.asp).

Student Refunds on Parent Plus Loans:

All refunds resulting from a Parent Plus Loans will be refunded to the student’s parent/legal guardian as stated on the loan application. If parent or legal guardian wishes to have refund amount refunded directly to student a signed written consent must be faxed to the Treasury Services office at (936) 261- 1959 along with parent/legal guardian picture ID. Documentation must be received by Treasury Services at least 3 days prior to refund distribution.

WARNING!!!

If you should receive a refund, then decide to add a class, you will be responsible for paying for the additional tuition and fees for that course.  If you should for some reason, not remain eligible for the awards you have received and the awards are reversed, you are responsible to pay back the University.

If you should withdraw from a class it may impact your financial aid status. If you withdraw from a class you may still be obligated to pay for part or all of the tuition and fees related to your withdrawn class.  Please see http://www.pvamu.edu/pages/3529.asp


When will I receive my refund?

 

Students signed up for Direct Deposit:
If your bank information is correct and current in PANTHERTRACKS you should receive your refund in your bank account within 2 to 3 business days.  (Please note any direct deposits returned because of incorrect bank information will be mailed as a check to the address you have listed in PANTHERTRACKS)

Students not signed up for Direct Deposit:
Your check will be mailed to the billing address that you have entered on PANTHERTRACKS. You should receive it in the mail within 5 to 7 business days. The fastest and safest way to receive your refund is by direct deposit.  To sign up for direct deposit, please log on to PANTHERTRACKS and select Direct Deposit Info for Student Refunds.
For more information on Direct Deposit:
PVPAY
PLEASE UPDATE BANKING INFORMATION AND MAILING ADDRESSES IN PANTHERTRACKS AT LEAST 3 DAYS PRIOR TO REFUND BEING DISBURSED!

Normal Student Refund Process for the Remaining Semester:
Student refunds are reviewed every Monday at 8am.  These refunds will be reviewed for over award issues, other charges, etc. The net refunds will be issued a full 4 business days later –Friday.  “Issued” means check will be put into the mail or the direct deposit will be processed by PVAMU’s bank.   Mail time is 5-7 business days; direct deposit is 2-3 business days.

Student Refunds for 1st Semester Freshmen:
First time freshmen may have a delay in receiving their refund due to the required 30 day delay for loan processing for 1st time students.  If a first time freshman is only receiving federal loans as payment for their student tuition, fees, and charges and is expecting a refund after all tuition & fees, meals, housing, etc. are paid, you should expect your refund to be issued after September 30, 2010.  If you need to purchase books prior to the refund, please go to BOOKVOUCHER (link to website http://www.pvamu.edu/pages/4754.asp)

Student Refunds on Parent Plus Loans:
All refunds resulting from a Parent Plus Loans will be refunded to the student’s parent/legal guardian as stated on the loan application. If parent or legal guardian wishes to have refund amount refunded directly to student a signed written consent must be faxed to the Treasury Services office at (936) 261- 1959 along with parent/legal guardian picture ID. Documentation must be received by Treasury Services at least 3 days prior to refund distribution.

WARNING!!!
If you should receive a refund, then decide to add a class, you will be responsible for paying for the additional tuition and fees for that course.  If you should for some reason, not remain eligible for the awards you have received and the awards are reversed, you are responsible to pay back the University.
If you should withdraw from a class it may impact your financial aid status. If you withdraw from a class you may still be obligated to pay for part or all of the tuition and fees related to your withdrawn class.  Please see http://www.pvamu.edu/pages/3529.asp


 

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