2008-2009
Financial Aid Goals and Objectives
Prairie View A&M University
University Mission
Prairie View A&M University is dedicated to excellence in teaching, research and service. It is committed to achieving relevance to each component of its mission by addressing issues and proposing solutions through programs and services designed to respond to the needs and aspirations of individuals, families, organizations, agencies, schools, and communities—both rural and urban. Prairie View A&M University is a state-assisted institution by legislative designation, serving a diverse ethnic and socio-economic population, and a land-grant institution by federal statute. Having been designated by the Texas constitution as one of the three “institutions of the first class” (1984), the University is committed to preparing undergraduates in a range of careers including, but not limited to engineering, computer science, natural sciences, architecture, business, technology, criminal justice, natural sciences, architecture, business technology, criminal justice, the humanities, education, agricultural sciences, nursing, selected social sciences, agriculture, business, and human sciences. It is committed to expanding its advanced educational offerings to include multiple doctoral programs.
Though the University’s service area has generally extended throughout Texas and the world, the University’s target service area for offering undergraduate and graduate programs of study includes the Texas Gulf Coast Region; the rapidly growing residential and commercial area known as the Northwest Houston Corridor; and urban Texas centers likely to benefit from Prairie View A&M University’s specialized programs and initiatives in nursing, juvenile justice, architecture, education, and social work. The University’s public service programs offered primarily through the Cooperative Extension Program target the State of Texas, both rural and urban counties. The University’s research foci include extending knowledge in all disciplines offered and incorporating research-based experiences in both undergraduate and graduate students’ academic development.
Office of Student Financial Aid Mission
The Prairie View Office of Student Financial Aid is committed to providing a high level of service to support students in achieving their academic goals by helping to remove the financial barriers to college attendance. The office’s mission is to offer coordinated delivery of comprehensive student aid programs that are supportive of the recruitment of academically talented and diverse students.
Vision
The Office of Student Financial Aid (OSFA) will:
- Create a climate that promotes continuous improvement;
- Implement a student aid delivery system that will serve as a model to other institutions;
- Establish collaborative partnerships both on and off campus to obtain and coordinate financial resources for PVAMU students;
- Provide exemplary training and outreach activities to the University community and other publics;
- Provide an environment in which outstanding customer service can flourish;
- Be a leader in financial aid;
- Advance Prairie View Agricultural and Mechanical University’s (PVAMU) national reputation; and,
- Ensure that PVAMU is the institution of choice in the state of Texas and the region.
Core Values
Excellence – We seek excellence in all our endeavors, and we are committed to continuous improvement.
Intellectual Freedom – We believe in ethical and scholarly questioning in an environment that respects the rights of all to freely pursue knowledge.
Integrity – We are committed to the principles of truth, honesty, and we will be equitable, ethical, and professional.
Service – We believe that serving others is a noble and worthy endeavor.
Diversity – We respect others and value diversity of opinion, freedom of expression, and other ethnic and cultural backgrounds.
Stewardship of Resources – We are dedicated to the efficient and effective use of resources. We accept the responsibility of the public’s trust and are accountable for our actions.
Goals and Objectives
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Goal Statement One: Improve telephone and electronic customer service provided by financial aid staff.
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Objectives
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Responsibility
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Target Date
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Action Plans
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Outcomes
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Status
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1.1 Reduce complaints about staff failure to return calls and emails by 10%.
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Assistant Provost in conjunction with Associate Directors, Financial Aid Coordinator and Manager of Financial Aid Default.
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August 1, 2009
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Staff will be expected to return calls and emails within 24 hours. Management will periodically survey constituents to ensure compliance.
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Fewer student complaints about poor customer service.
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In progress.
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Goal Statement Two: Implement financial literacy program.
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Objectives
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Responsibility
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Target Date
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Action Plans
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Outcomes
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Status
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2.1 Improve student knowledge of personal financial management.
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Assistant Provost in conjunction with entire financial aid staff.
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April 1, 2008
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Obtain approval from the EOM to institute mandatory participation in the program.
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Greater awareness of personal financial management.
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Competed on April 1, 2008.
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Goal Statement Three: Improve accuracy of scholarship awards and adjustments made by Scholarship Staff.
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Objectives
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Responsibility
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Target Date
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Action Plans
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Outcomes
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Status
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3.1 Reduce award errors made by scholarship staff.
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Assistant Provost in conjunction with Associate Directors and Coordinator of Financial Aid
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August 1, 2009
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Continue to provide training opportunities for scholarship staff.
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Fewer student complaints about scholarship errors.
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In progress.
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Goal Statement Four: Reduce Federal Stafford Loan default rate to 10%
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Objectives
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Responsibility
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Target Date
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Action Plans
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Outcomes
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Status
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4.1 Reduce Federal Stafford Loan cohort default rate to 10% or lower.
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Assistant Provost in conjunction with Associate Directors and Manager of Financial Aid Default
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August 1, 2009
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Continue to provide training opportunities for loan staff.
Utilize USA Funds partner-ship to identify and contact delinquent students.
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Lower yearly default rates.
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In progress.
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4.2 Create Default Prevention plan.
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Associate Director for Administrative Services and Manager of Financial Aid Default
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July 1, 2008
Implementation:
August 1, 2008
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Create default prevention plan to reduce default rate.
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Lower default rate to 10% or less.
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In progress.
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4.3 Create Default Specialist position
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Assistant Provost
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October 1, 2008
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Create Default Specialist position dedicated to default prevention.
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Reduce default rate to or below 10%
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In progress.
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Goal Statement Five: Automate all financial aid processes in Banner.
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Objectives
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Responsibility
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Target Date
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Action Plans
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Outcomes
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Status
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5.1 Automate all financial aid processes in Banner Financial Aid module.
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Assistant Provost and Associate Director for Administrative Services
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August 1, 2009
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Hire Banner Technical and Appworx consultant to work with the Associate Director for Administrative Services to automate Banner Financial Aid Processes.
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Improved process efficiency and improved student satisfaction.
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In progress.
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5.2 Automate import of Loan Counseling Dates into Banner
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Associate Director for Administrative Services and Manager of Financial Aid Default
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June 1, 2008
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Work with Sallie Mae to obtain a flat file to import into Banner. Once flat file is obtained data should be imported into the appropriate loan module.
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Improved loan process since staff will not have to manually enter loan entrance counseling dates.
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In progress.
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Goal Statement Six: Go GREEN! Image financial aid documents and reduce reliance on paper documents
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Objectives
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Responsibility
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Target Date
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Action Plans
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Outcomes
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Status
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6.1 Image all documents currently in the financial aid office.
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Associate Director for Administrative Services and Data Analysts (I)
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December 15, 2008
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Plan and schedule developed by Associate Director and Data Analysts to ensure the directive is adhered to and managed properly.
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Improved process efficiency and reduce the likelihood of documents being lost.
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In progress.
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6.2 Image all Financial Aid documents currently located in W.R. Evans.
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Associate Director for Administrative Services and Manager of Financial Aid Default
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August 1, 2009
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Plan and schedule developed by Associate Director and Data Analysts to ensure the directive is adhered to and managed properly.
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Improved process efficiency and reduce the likelihood of documents being lost and/or damaged.
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To begin January 1, 2009
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6.3 Import Student IDs, Names, and other pertinent data into DocuWare (Auto Index)
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Associate Director for Administrative Services
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December 15, 2008
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Develop plan to obtain data from IT then follow instructions to import data into DocuWare
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Reduce errors when Data Analyst enter student data
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In progress.
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