General VoIP FAQ’s
What is Voice-over IP (VoIP)?
VoIP, or IP Telephony, is a converged voice/data technology that uses the data network to carry voice (telephone) traffic.
Why the change?
There are numerous compelling reasons.
The need to support advanced network applications and emerging technologies with converged technology has become a reality in the industry and, particularly, within the university community. This state-of-the-art system will enable PVAMU University to build a strong foundation for the future.
In order to meet the growing demands of the university community, our current data network requires major upgrading. We have provided a more cost effective infrastructure by incorporating the voice requirements into this new converged technology.
The change will also give us the ability to manage our phone system, enabling us to have access to more features and more applications (i.e., employees will be able to configure various features, such as speed dial, directly on the phone. They will also have the ability to program other changes, such as call forwarding, on the web). The upgrade to our computer network will allow for more reliability and improved performance.
Will my phone number change?
Yes. The existing dialing plan has been replaced the new number. For the most part, internal dialing will remain the same (by simply dialing the person’s extension).
Will my telephone set be changed?
Yes, with a state-of-the-art IP phone. Three types of IP phone sets have been selected to replace our current equipment. The type of phone you receive (listed below) will depend on your existing setup.
-
Cisco IP Phone 7912: This single-line phone is equipped with various easy-to-use features, including call display and on-hook dialing.
-
Cisco IP Phone 7960/61: This six-line phone also features a large, pixel-based LCD display. This set is dynamic and designed to grow with system capabilities. Features will keep pace with new changes via software updates to the phone’s flash memory.
What features will be available on my new IP phone?
The basic features on every phone line are currently being programmed into the new system. Optional features such as speed dial, call display, or distinctive ringing, can be customized by the end user. Other, more enhanced features can be accessed directly on the Web.
Will I still be able to access my voice-mail outside the system?
Yes, from outside PVAMU dial your full number (Example 936-261-9XXX) then press * or #, enter your 4-digit mailbox number, when requested enter your password.
Will long distance calling remain the same?
All those with long distance privileges are able to place a call in the same manner -- by simply dialing 8, then 1 and the number. When requested enter your seven digit long distance code.
Will this new system affect my computer?
No. Even though your new phone will be connected to your computer, using the same computer jack, the transmission of your phone calls will be carried on a separate channel.
Will help and training be available for this new system?
Yes. The Helpdesk at ext 2525 will respond to all of your questions/concerns. On-line tutorials, pamphlets and instruction guides are available at the ITS web site. Also they are distributed at scheduled training sessions and the deployment of your new phone.
Will my phone work during a power failure?
Yes!
|