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Support Services

Information Technology Services supports all PVAMU faculty and staff desktop computers, peripherals (printers scanners etc.), University owned laptops, network infrastructure, Student Computer Centers and academic labs with the exception of Distance Learning and the College of Engineering. ITS does not support personal computers

All requests for these services should be in writing by submitting a SNOW helpdesk ticket or by calling 936-261-2525 and by opening a SNOW ticket. Non-critical questions, inquiries, and support requests will be prioritized accordingly.

Service Level Agreements	The level of service and response time you can expect from ITS
ITS Computer Service Center	Location, hours, and available services
Password Management Tool	Reset, change and unlock your PantherNetID password
PVAMU Mobile Net	Register mobile devices on the PV Mobile Network
Technology Recommendations	PC and Apple standard specifications for university purchases
SNOW Helpdesk	Submit a ticket to the Helpdesk
Wireless Network Access	Access PVAMU wireless, Clean Access Instructions, Antivirus